What we collect
When you register we collect identity details — name, date of birth, contact email or mobile number and address — because age and identity verification are legal obligations, not optional extras. During verification we may also hold copies of a citizenship document, passport or driving licence and a proof of address.
We record transaction data (deposits, withdrawals, bets, bonuses) and technical data such as IP address, device type, browser, operating system and app version. Support conversations, including live chat transcripts and emails, are retained so cases can be reviewed later.
Why we use it
The main purposes are straightforward: running your account, processing payments in INR, settling bets, preventing fraud and money laundering, confirming you are 18 or over, and meeting the record-keeping duties that apply to licensed gaming operators.
We also use data to improve the product — spotting which pages load slowly, which markets are hard to find, where the aw33 login flow trips people up. Where you have agreed to marketing, we use contact details to send offers; you can withdraw that consent at any time from account settings or via the unsubscribe link, and withdrawing it does not affect your ability to play.
Who we share it with
We share data only where it is necessary. That includes payment processors handling your transactions, identity verification partners, game providers whose software runs in your session, cloud hosting and analytics suppliers, and regulators or law enforcement where a lawful request requires it.
We do not sell your personal information. Partners that process data on our behalf are bound by contract to use it only for the agreed purpose and to protect it with appropriate security measures. Some providers operate outside Nepal, in which case we require safeguards comparable to those we apply ourselves.
Security, cookies and retention
Data is transmitted over encrypted connections and access to verification documents is limited to staff who need it for a specific task. No system is immune from risk, so protect your side too: use a password unique to AW33, never share one-time codes, and lock the device you play on.
Cookies keep you signed in, remember preferences such as odds format, and measure site performance. Non-essential cookies can be managed through your browser or the on-site cookie controls, though disabling some will affect functionality. We keep account and transaction records for the period required by financial and gaming regulations, and delete or anonymise data once that period ends and no legal reason to retain it remains.
Your rights and how to use them
You can request a copy of the personal data we hold, ask us to correct inaccuracies, object to marketing, or ask for deletion where no legal retention duty applies. Note that regulatory records tied to transactions and verification generally cannot be erased on request.
Send such requests through the contact page from your registered email address; we may ask a security question or two before acting, to make sure we are not handing your data to someone else. If a self-exclusion is in place, we retain the minimum information needed to keep that exclusion effective — removing it would defeat its purpose.